privacy policy
Last updated: March 23, 2026
1. Introduction
Welcome to Desainz ("we", "us", or "our"). We are a graphic design studio based in Bridgeland, Calgary, Alberta, Canada, operating at desainz.com and serving clients across Canada and worldwide. We are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, and your rights under applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Alberta's Personal Information Protection Act (PIPA). By visiting desainz.com or submitting your information through our contact form, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of personal information:
a) Information You Provide Directly
When you fill out our contact form, you may provide:
• Your name
• Email address
• Phone number
• Your message or project inquiry
• How you heard about Desainz
b) Information Collected Automatically
When you visit our website, certain information is collected automatically through Google Analytics and standard web technologies, including:
• IP address (anonymized where possible)
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source
• Device type (desktop, mobile, tablet)
• General geographic location (city/country level)
c) Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device. These include:
• Essential cookies — required for the website to function (e.g., WordPress session cookies).
• Analytics cookies — placed by Google Analytics to help us understand how visitors use our site.
• Third-party embed cookies — our embedded Instagram feed may set cookies from Meta/Instagram
when you view it.
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of the website.
3. How We Use Your Information
We use the information we collect for the following purposes:
• To respond to your inquiries and communicate about potential or active design projects.
• To send project-related emails, updates, and deliverables directly related to work we are doing together.
• To understand how visitors use our website and improve its content and user experience (via Google Analytics).
• To maintain the security and proper functioning of our website.
• To comply with applicable legal obligations.
We do not send marketing newsletters or promotional emails. You will only receive emails from us directly related to a project or inquiry you initiated.
4. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share your information only in the following limited circumstances:
• Google Analytics — We share anonymized website usage data with Google to analyze site traffic. Google’s privacy policy governs their use of this data (policies.google.com/privacy).
• Meta / Instagram — Our embedded Instagram feed is provided by Meta. When you interact with the feed, Meta may collect data subject to their own privacy policy.
• Service providers — We may use third-party tools (e.g., WordPress hosting, email providers) that process data on our behalf, under appropriate confidentiality agreements.
• Legal requirements — We may disclose information if required by law or to protect the rights, property, or safety of Desainz or others.
5. Legal Basis for Processing
Under PIPEDA and Alberta’s PIPA, we collect, use, and disclose personal information only with your knowledge and consent, or where permitted by law. By submitting the contact form on our website, you provide consent for us to use your information to respond to your inquiry and communicate about your project. You may withdraw consent at any time by contacting us (see Section 9).
6. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.
Specifically:
• Contact form submissions are retained for the duration of our business relationship and for a reasonable period thereafter (generally up to 3 years) for record-keeping purposes.
• Google Analytics data is retained according to Google’s standard retention settings (default: 26 months), which can be adjusted in our account.
• You may request deletion of your personal information at any time (see Section 8).
7. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our website uses HTTPS (SSL/TLS encryption) for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Under Canadian privacy law, you have the right to:
• Access — Request a copy of the personal information we hold about you.
• Correction — Request that we correct any inaccurate or incomplete personal information.
• Deletion — Request that we delete your personal information, subject to legal retention requirements.
• Withdraw consent — Withdraw your consent for us to use your information at any time.
• Complaint — Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca if you believe we have mishandled your information.
To exercise any of these rights, please contact us at the details provided in Section 9.
9. International Visitors
Desainz is based in Calgary, Alberta, Canada and our website is operated from Canada. If you are accessing our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada. By using our site, you consent to this transfer. We take steps to ensure that personal information from international visitors is handled in accordance with applicable privacy standards.
9. International Visitors
Desainz is based in Calgary, Alberta, Canada and our website is operated from Canada. If you are accessing our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada. By using our site, you consent to this transfer. We take steps to ensure that personal information from international visitors is handled in accordance with applicable privacy standards.
10. Third-Party Links
Our website contains links to third-party platforms, including Instagram and LinkedIn. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you vis
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: linda@desainz.com
Website: desainz.com
Location: Bridgeland, Calgary, Alberta, Canada
We aim to respond to all privacy inquiries within 30 days of receipt.